MAYA INDUSTRIES Ltd Privacy Policy
Our contact details:
MAYA INDUSTRIES ltd (trading as MAYAH)
61 Somers Road, Malvern, WR141JA
hello@mayamothers.co.uk
The type of personal information we collect:
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (eg, your name and contact details such as email and telephone)
- Transactional or billing information when you make purchases on our site. (Credit or debit card info and delivery address)
- Customer service information (tracking conversations on social media or via email)
- Information provided when you participate in market research, surveys or competitions.
- Information collected via cookies or similar technologies.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Market research (so that we can curate the best products for you!)
- Marketing communications (to ensure you are informed about everything that is going on with MAYA)
- Transaction and billing information reasons (when you place an order) which include credit or debit card details and delivery address.
- Customer services (so we can ensure you receive the best experience possible)
- Any information from promotions or competitions run on social media or similar.
- Information collected automatically via cookies or similar technologies when visiting our website.
We also receive personal information indirectly, from the following sources in the following scenarios:
- Social media (Instagram & Facebook communications)
We may share this information with:
- Legal counsel or similar
- Suppliers and service providers (eg payment processors or delivery fulfilment companies)
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us directly or updating your details by clicking ‘unsubscribe’.
(b) We have a contractual obligation. EG to ensure you receive your orders.
How we store your personal information:
Your information is securely stored.
We keep your personal information (email, name, phone number & address) until the time by which you request to no longer be sent any communication. We will then dispose of your information within a month of this date, but you will not be contacted by us within that month.
All transactional data is stored securely and is not utilised for anything other than processing orders and ensuring product delivery.
Your data protection rights:
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@mayah.co.uk if you wish to make a request.
How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us at Hello@mayamothers.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113ICO
website: https://www.ico.org.uk